Department: Export
Reports to: Export Department Manager
FLSA Status: Non-Exempt
Job Type: Full-Time
About Us:
Established 1907, M.E. Dey & Co. has remained a competitor in the Customs Brokerage and Freight Forwarding industry by delivering outstanding customer service, achieved through the cultivation of strong relationships and the strategic use of technology and automation.
We are located in the vibrant neighborhood of Walker’s Point and boast a dynamic team of approximately 50 professionals. We pride ourselves on cultivating an environment that encourages teamwork and flexibility, facilitated by a hybrid work schedule and a family-friendly mindset. We provide ample opportunities for career progression and industry related education, including the potential for advancement into senior management roles. At the heart of our operations are our core values, one of which is a work-life balance. We look forward to adding to our M.E. Dey Family!
Job Summary:
The Ocean Export Coordinator is responsible for managing the export and movement of cargo for clients, ensuring all processes comply with company and industry standards. This role involves booking shipments, managing and distributing export-related documents, and providing customer support.
Duties/Responsibilities:
- Responsible for coordinating the export and movement of cargo for clients, including the booking, management, and distribution of documents and information related to the export function.
- Provide customer support to all vendors, suppliers, agents and government agencies to facilitate the export while ensuring export compliance
- Timely preparation of all required documentation (Letter of credit, Bills of Lading, Service Report Log, etc.) for export functions.
- Ensure that the export process follows company and industry quality assurance standards (ISO, Customs, etc.).
- Issue statistical or detailed reporting for customers as requested.
- AES filing
- Booking & coordination of the most cost-effective and efficient means to export goods within the customers’ requirements.
- Data entry of shipments into CargoWise (software system) with timely updates, notes are readand work notes are entered.
- Track shipments to incoterms destination.
- Billing of services to the customer
- Communicate with the customer regarding shipment details, requirements, and status updates.
Required Skills/Abilities:
- Proficient in Microsoft Office suite.
- Basic knowledge of Excel.
- Efficiently manage desk tasks, including organizing and handling emails.
- Strong attention to detail and excellent organizational skills.
- Effective oral and written communication abilities.
- Collaborative team player.
- Capable of working independently and maintaining desk operations to meet service standards.
- Proactively communicate with the manager if service levels cannot be met.
- Strong problem-solving skills
Education and Experience:
- High school diploma or equivalent.
- CargoWise experience preferred but not required.
- Knowledge of general freight forwarding terms and standards including UCP600 and Incoterms.
- Knowledge of accounting functions and relative information retrieval.
- Experience facilitating the export process including denied parties, ECCN numbers, AES filing
Benefits
- Health, Vision, and Dental
- Group Term Life Insurance
- Voluntary Life Insurance
- FSA and HRA
- 401K Matching
- Annual Bonuses based on companywide profits and performance
- Hybrid work schedule (Monday and Friday from home after 90 days)
- Paid Time Off